Overview
The DialLink Microsoft Teams native integration allows you to send calls and text messages details directly to the selected Teams channel.
What you can do with the Microsoft Teams native integration
Calls synchronization
Send call details to your selected Microsoft Teams channel whenever a call is made or received in DialLink.
The following fields are included:
From phone number
To phone number
Call direction (inbound or outbound)
Call status (missed or completed)
Call duration
AI call transcription (if available)
AI call summary (if available)
SMS messages synchronization
Send message details to your selected Microsoft Teams channel whenever a message is sent or received in DialLink.
The following fields are included:
Direction (inbound or outbound)
Status
From phone number
To phone number
Message count
Message history
What's next