Once the WhatsApp integration is connected and a WhatsApp sender is set up, you can start sending and receiving messages in DialLink.
To learn where to find WhatsApp messages, refer to the Accessing WhatsApp Messages in DialLink article.
Start a new WhatsApp conversation
To start a new WhatsApp conversation:
Go to the Conversations tab
Desktop:
Mobile:
2. Click the New Message icon
Desktop:
Mobile:
3. Select the phone number registered for WhatsApp (marked with the WhatsApp icon)
Desktop:
Mobile:
4. Enter the recipient’s phone number
Desktop:
Mobile:
5. Type your message
Desktop:
Mobile:
6. (Optional) Attach media files by clicking the + icon
7. Click Send
Desktop:
Mobile:
Your conversation will appear in the Conversations tab and in your WhatsApp application.