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Free trial refund

Learn how refunds work for free trials and what to do if you were charged unintentionally.

You can cancel your free trial at any time before it converts to a paid subscription. There is no obligation or charge as long as you cancel before the trial period ends.

If your free trial automatically converts to a paid subscription and you are charged, you may be considered for a refund review, provided that both of the following are true:

  • The product has not been used since the trial expired and converted to a paid license.

  • You submit a refund request to support@diallink.com within 3 business days of the automatic conversion.

Requests that meet both conditions will be reviewed by DialLink, and a refund of the converted charge may be issued at DialLink’s discretion following that review. Requests submitted after the 3-business-day window, or for products that have been used after conversion, are not eligible for a refund.

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