If you have an existing phone number that you’d like to keep and use with your DialLink desk phones, you can transfer it to DialLink. Follow the steps below to ensure a smooth and successful porting process.
Step 1: Collect all required documents
To ensure your number porting request is processed without delays, it’s important to prepare all required information in advance.
Here is the full list of documents and details you need to have before starting the process:
Full name of the owner or authorized user of the number(s).
Service address, which must be a physical address (no PO boxes).
A recent phone bill, dated within the last 30 days, showing:
Account information.
Owner or authorized user’s name.
Service address.
Below is an example of the bill you’ll need to submit:
Step 2: Understand potential fees
Porting your number may involve charges from both your current provider and DialLink:
Current provider
You are responsible for any termination fees or additional charges your existing carrier may apply when you transfer your number to DialLink.
DialLink
Once the port is completed, your number will be billed according to standard DialLink rates for number hosting and usage — the same as any other number in your account.
Step 3: Submit your number porting request
After collecting all required information, submit your porting request to DialLink.
To do that follow the steps:
Go to the General settings
Open the Porting requests
3. Click the add button in the top right corner
4. Carefully read and accept the conditions provided to you. Make sure you have the necessary details on hand.
5. Click Next to start a porting request.
Provide basic information
Once you're ready to start the porting process, you'll need to provide some key details about yourself or your business. This information helps verify ownership and confirm your request matches your current carrier’s records.
Fill in the Port request name. This label will help you identify this request later.
2. Select whether the number is registered to an Individual or a Business.
Provide contact information, depending on the option selected previously:
For Individuals: first name and last name
For Businesses: first and last name of the authorized representative, a legal business name
Note. Make sure the business details match exactly what’s on your phone bill.
3. Specify the address. It must be the address where the phone service is officially registered. Use a physical address only.
Once ready, click Next.
Add US &CA numbers to port
To authorize the transfer of your number(s), provide the following information exactly as it appears on your current provider’s records.
Account number: The account number assigned by your current phone service provider. This is used for verification during the porting process. You can usually find it on your billing statement or online account portal.
2. Account telephone number (also called the Billing telephone number (BTN): The primary phone number associated with your account. Used to confirm that you're the authorized account holder.
3. Landline or mobile US & CA number(s) you'd like to port: If you're porting a mobile number, you must provide a PIN or Last 4 Digits of SSN for each number. The PIN is a security code provided by your current carrier to protect your number. Contact your carrier for this information.
Once ready, click Next.
Upload your phone bill
For DialLink to validate your request, you should upload a copy of your most recent phone bill. The bill must meet the following requirements:
Must be dated within the last 30 days.
Shows the account information, including the account number.
Includes the name of the account owner or authorized user.
Displays the service address, which must match the address you provided in the port request.
Note: Make sure the uploaded phone bill is clear and legible. If there’s any discrepancy or missing information, your port request may be delayed or rejected.
Below is an example of the bill you’ll need to submit:
Once you have filled in all the required information and uploaded your phone bill, click Submit to send your port request.
Need more time? You can save your request as a draft at any step and return to complete it later.