Can I create multiple AI voice agents?
Yes. Users on the Professional and Enterprise plans can create multiple AI voice agents based on their needs.
Can I use the same AI Voice Agent on multiple numbers?
Yes. You can assign a single AI voice agent to multiple phone numbers.
How do I enable the transfer to a human agent?
To enable call transfer, create a trigger with keywords and specify the destination (a user or team).
For step-by-step instructions, see the Creating an AiVA AI agent article.
What happens if a human agent does not answer a transferred call?
If the recipient does not answer, the call is routed to their voicemail. AiVA does not resume the conversation after the transfer.
Are recordings and transcriptions available for AI agent calls?
Call recording is available for users on the Professional and Enterprise plans when automatic call recording is enabled for the AI agent
AI transcriptions are available for users on all plans