Can I create multiple AI agents?
Yes. Users on the Professional and Enterprise plans can create multiple AI voice or messaging agents based on their needs.
Can I use the same AI Agent on multiple numbers?
Yes. You can assign a single AI voice or messaging agent to multiple phone numbers.
How do I enable the transfer to a human agent?
To enable call transfer, give your AI voice agent access to entities like users or ring groups, then set up keywords that define when a call should transfer and where it should go.
For step-by-step instructions, see the Creating an AiVA AI agent article.
What happens if a human agent does not answer a transferred call?
If the recipient does not answer, the call is routed to their voicemail. AiVA does not resume the conversation after the transfer.
Are recordings and transcriptions available for AI agent calls?
AI transcriptions are available for users on all plans. Call recording is available for users on the Professional and Enterprise plans when automatic call recording is enabled for the AI agent.