Automatic call recording overview
DialLink allows you to automatically record all inbound and outbound calls. This functionality can be enabled or disabled based on the following entities:
Users
Desk phones
Auto receptionist
Ring groups
Call queues
Automatic call recording cannot be enabled based on a phone number entity, while this can be achieved, it needs to be done through one of the entities listed above.
Note: Automatic call recording is available only for users on the Professional and Enterprise plans. Users on the essential edition can only initiate a call recording manually.
How to activate automatic call recording for a user
To enable automatic call recording for a user:
Go to Settings.
Desktop:
Mobile:
2. Navigate to Company Settings.
3. Open the Users tab.
Desktop:
Mobile:
4. Select the user you want to configure.
Desktop:
Mobile:
5. Locate Automatically record calls in the General section.
Desktop:
Mobile:
6. Turn the toggle On.
Desktop:
Mobile:
How to activate automatic call recording for a desk phone
To enable automatic call recording for a desk phone:
Go to Settings.
Desktop:
Mobile:
2. Navigate to Phone Settings.
3. Open the Desk phones tab.
Desktop:
Mobile:
4. Select the desk phone you want to configure.
Desktop:
Mobile:
5. Locate Automatically record calls in the General section.
Desktop:
Mobile:
6. Turn the toggle On.
Desktop:
Mobile:
How to activate automatic call recording for an auto-receptionist
To enable automatic call recording for an auto-receptionist:
Go to Settings
Desktop:
Mobile:
2. Navigate to Phone Settings.
3. Open the Auto-receptionist tab.
Desktop:
Mobile:
4. Select the auto-receptionist you want to configure.
Desktop:
Mobile:
5. Locate Automatically record calls in the General section.
Desktop:
Mobile:
6. Turn the toggle On.
Desktop:
Mobile:
How to activate automatic call recording for a ring group
To enable automatic call recording for a ring group:
Go to Settings.
Desktop:
Mobile:
2. Navigate to Phone Settings.
3. Open the Ring groups tab.
Desktop:
Mobile:
4. Select the ring group you want to configure.
Desktop:
Mobile:
5. Locate Automatically record calls in the General section.
Desktop:
Mobile:
6. Turn the toggle On.
Desktop:
Mobile:
How to activate automatic call recording for a call queue
To enable automatic call recording for a call queue:
Go to Settings.
Desktop:
Mobile:
2. Navigate to Phone Settings.
3. Open the Call queues tab.
Desktop:
Mobile:
4. Select the call queue you want to configure.
Desktop:
Mobile:
5. Locate Automatically record calls in the General section.
Desktop:
Mobile:
6. Turn the toggle On.
Desktop:
Mobile:
