A holiday schedule lets you set up an automated calendar that marks when your business is open or closed. The schedule can be assigned to auto-receptionists, ring groups, and call queues. Once assigned, these entities follow the schedule: when the business is marked closed, calls are routed following the after-hours flow. When open, calls are routed as usual.
How to create a holiday schedule
To create a holiday schedule:
Go to Settings.
2. Navigate to Phone System Settings.
3. Open Holiday Schedules.
4. Click +.
5. Enter a name for your schedule.
6. In the Holidays section, click + Add Holiday.
7. Enter a date in the Date field.
8. Add the name of the holiday.
9. Specify whether your business is open or closed on that date. You can also specify open hours.
Alternatively, you can add standard U.S. and Canada holidays to your schedule automatically. To do this:
Click + Add Schedule next to Add a Predefined Schedule.
2. Select which schedule you want to add: US or Canada.
3. Review the suggested holidays and remove any you don't need.
4. Click Add Schedule.
