Operators are DialLink users who have access to the call history and voicemails of a specific auto-receptionist.
They don’t receive calls themselves, but they can review past interactions to stay informed or follow up when needed.
Note. Only active DialLink users in your workspace can be assigned as operators.
How to assign an operator
Go to your DialLink web workspace and open Settings > Auto-receptionists.
Desktop:
Mobile:
2. Select the auto-receptionist you want to manage.
3. In the Operators section, open the drop-down menu.
Desktop:
Mobile:
4. Select a user from the list and click Add operator.
Desktop:
Mobile:
How to remove an operator
To remove someone’s access:
Go to the same Operators section of the auto-receptionist.
Click Remove next to their name.
Desktop:
Mobile:
That user will no longer be able to view voicemails or call history for this auto-receptionist.
Need full setup instructions?
For details on configuring greetings, call routing, business hours, and more, see Auto-receptionist setup guide.