This article explains how to complete toll-free messaging verification in DialLink and what information you'll need at each step.
Before you start
Make sure that:
You are logged in as an Owner or Admin.
Your DialLink account is paid (registration is not available for trial accounts; for more information about trial limitations, please refer to this article).
You have the required information ready (see: Information required for toll-free messaging verification).
Step 1: Start registration
Go to Settings.
2. In Phone system settings, open the Trust tab.
3. Click or scroll down to Toll-Free Numbers Registration.
4. Click "+ Register new toll-free number."
Step 2: Confirm the purpose of using a phone number
Note: If you have previously completed company profile registration in DialLink, the information you provided will be automatically pre-filled during the registration process.
Select how you use DialLink:
For business
For personal use
Then confirm whether you have a US or Canadian address and mobile phone number. Your mobile phone number must be provided by a traditional carrier. VoIP numbers are not supported.
You’ll also be asked whether you have a business tax ID number.
Your answers determine which registration flow you’ll follow.
Step 3.1: Complete your business details
1. Enter business registration details
On the next step you will be asked to provide your business registration details. Select your Business registration ID type (for example, EIN or another applicable identifier). Enter your registration number exactly as it appears in your tax documents.
2. Confirm business address from tax documents
Choose an existing address or add a new one. Make sure the address exactly matches your official tax or registration paperwork.
US carriers cross-reference this data with tax agencies. Mismatched information is one of the most common reasons for registration rejection. To avoid rejection, ensure the legal business name and address match exactly with the one in your tax document. Use official documentation to verify accuracy before submission.
3. Provide additional business information
Select and enter:
Business type
Company type
Business identity
Industry
Website, business listing, or other online presence
Regions of operation
This information helps carriers assess your business profile and messaging intent.
If your business doesn’t have a website, provide another verifiable online presence.
4. Add a point of contact
Enter details for the primary contact person:
First name and last name
Email address
Job title
Position
Phone number
This person may be contacted if carriers need clarification during the review process.
Step 3.2: Complete details for personal use
1. Enter your personal details
Provide the following information:
First name
Last name
Email address
Phone number
The phone number must be a carrier-based US or Canadian mobile number.
VoIP numbers (including DialLink numbers) are not supported.
2. Provide your home address
Сhoose an existing address added to your tenant or add a new one. US and Canadian addresses are accepted. PO boxes are allowed.
Step 4: Select a toll-free number for verification
Select one of your account's existing toll-free numbers from the drop-down menu.
Step 5: Review business details related to the toll-free number
This step is pre-filled with the information you entered in Step 3. Review the details, and if anything is different for this toll-free number, go back to Step 3 to update it.
Step 6: Describe messaging use case
Estimate your monthly message volume: Your best estimate of how many messages you expect to send per month. This doesn't need to be exact, but it should be realistic.
Select your opt-in type: How recipients agree to receive messages from you, such as a web form, verbal consent, a paper form, or a text keyword.
Choose a use case category: Pick the option that best fits the type of messages you'll send from this toll-free number.
Provide your opt-in evidence: Enter the URL of your opt-in webpage, or a publicly accessible link or image showing the actual opt-in form, checkbox, or process your customers use. This can't require a password or login to view.
Describe your opt-in and messaging process: Explain what type of text messages you plan to send to clients and how they opted in to receive them. Be as descriptive as possible.
Add sample messages: Provide 2 to 3 realistic examples of the actual messages you plan to send.
Include additional details: Add anything else that helps clarify how you'll use the toll-free number for text messaging.
Step 7: Review and submit
After completing all steps, review your information carefully and submit your registration. Your application status will appear in Settings > Trust as Pending, Approved, or Rejected.
Learn more: Toll-free messaging verification status in DialLink.