DialLink handles incoming calls based on your current availability and configured call settings. If you're already on a call and receive another one, how the system reacts depends on the platform you're using and your ring duration settings.
If you're on a call and another one comes in:
On the mobile app, you can choose to place the current caller on hold and answer the second call. See How to put a caller on hold for details.
On the web and desktop apps, the second call will continue to ring until you’re available or until it times out.
You can control how long the system waits before redirecting unanswered calls to voicemail:
Go to your DialLink workspace.
Open Settings > Phone numbers.
Select the number to configure.
Adjust the Ring duration setting as needed.
This setting defines how long a call will ring before it's sent to voicemail or forwarded to another number, depending on your configuration.