Metered rates: usage-based services, charges and how to manage them

Metered rates are charges that apply to specific services outside of your subscription. These charges are based on actual usage rather than a fixed monthly fee.

Explore what services are applicable for metered charges and what are rates for them.

Toll-free inbound and outbound calls are not included in the subscription plan and billed based on metered rates.

To find the current rates, refer to our pricing page.

Calls and text messages made outside the US and Canada are not included in the base subscription and are billed separately as metered usage.

To learn more, refer to the International calling & SMS charges.

WhatsApp for Business messages are charged per message at the same rate as domestic SMS.

You can find the current rates on our pricing page.

RCS messages are charged per message at the same rate as domestic SMS.

You can find the current rate on our pricing page.

Calls handled by AI voice agents are billed separately from standard calling rates. These charges do not use your plan’s included minutes and are billed separately.

The cost for both inbound and outbound calls can be found on the pricing page.

Calling and messaging within the United States and Canada are included in all subscription plans: Essential, Professional, and Enterprise.

However, usage is subject to a Fair Usage Policy, which sets reasonable limits for typical business use.

If you exceed these limits, you can purchase additional packages of minutes and messages:

1) Minute packages you can purchase:

2) Message packages you can purchase:

To learn how to buy an additional package of minutes or messages, refer to this article.

Once purchased, the additional minutes and messages will be added to your plan.

The following services are also billed based on usage:

DialLink uses a credit balance to charge for usage-based services.

To learn how to add funds to your account, refer to the Top Up Your Credit Balance article.

If your credit balance is insufficient or empty, DialLink will automatically charge the bank card linked to your account for any metered usage.

You can view a detailed breakdown of all usage-based services charges in your account.

To access this information:

In this table, you’ll see a list of usage-based services along with usage quantities and costs.

To view more details, such as the exact date, time, and user associated with each service, click View Details next to a service.